Cherwell Software is a privately held American technology company specializing in SIT Service Management and IT Platform products. They are the creators of the Cherwell Service Management ITSM platform. Headquartered in Colorado Springs, Colorado, they have offices in Swindon, UK. Their name is taken from the River Cherwell, which runs through Oxford. Recognized by Gartner, Forrester Research and Forbes, Cherwell Service Management is an ITIL solution, all on a flexible platform that provides mobility by design. Deployed via SaaS or on-premises, with the portability to switch. Cherwell was founded in 2004 by Vance Brown, the former CEO of GoldMine (now FrontRange Solutions), Arlen S. Feldman and Timothy G. Pfeifer. Cherwell launched Cherwell Service Management in 2007 based on a modern, metadata architecture. Cherwells modern, metadata architecture was built to solve for classic software challenges, primarily version upgrades that break customization of software. In addition, Cherwells metadata architecture provides a "codeless" platform so that customizations and applications can be built on the platform without writing code. In November 2012, Cherwell received a $25 million investment from Insight Venture Partners in order to accelerate their rapid growth. The investment was highly unusual for the industry as in exchange for their capital investment, Insight Venture was only granted common stock in the company and did not receive control over day to day operations. CEO Vance Brown told the media that he structured this deal in order to "plan to retire doing Cherwell" and "not have to worry about having an exit strategy like [his] competitors"[sic].