Cincinnati Bell Technology Solutions • Atlanta, GA and 2 other locations
Setup custom github webhook for teams where CI/CD tools are not used; assist with setup and maintenance of coverity infrastructure and scaling; configure systems, log into linux and manage infrastructure.
This position is primarily responsible for overseeing and administering the Cisco UCCE (Finesse / CUIC), Call Manager and Unity technical infrastructure to include installation, administration, support and licensing, as well as support of the product space that leverages the Telephony installation.
Provide IT Systems & Network Operations Change, Incident (Break-fix) and Problem Management resolution and escalation support in complex Windows server environment by managing incident and change ticket queues.
Learn new software tools and skills as needed and provide recommendations on how to incorporate as applicable; provide technical leadership and guidance to team members on best practices and technical expectations.