Aug 25 at 9:09 PM
Need help with a transaction you made to a BitPay Card or a BitPay merchant? Have a question about using our products? We've released a new and improved way for you to reach out to our team with the details we need to help you: https://help.bitpay.com/requestHelp No one likes waiting, but right now we're currently seeing record traffic and customer requests. While we aim to solve customer issues within 1 business day, please allow 2-3 business days for our team to resolve your issue. If your bitcoin is on the line, we give your issue priority. In the meantime, we may have already answered your question, so please check out our comprehensive library of answers at support.bitpay.com. Thanks again for using BitPay! And thanks for your patience as our support team works on your issues.