Manages customers' interface to achieve high customer satisfaction, profitable business relationships and sales growth with new and existing customers. Provides strong team leadership of the customers' teams to ensure internal and external customers' needs are met.
The successful Global Program Manager will continually improve financial metrics, will ensure expectations are aligned with customer goals and will execute to those expectations, and will manage mutually successful customer relationships, long-term.
Plans, develops and implements a process quality program tailored to Group objectives, product complexity, volume and cost and is consistent with overall guidelines set by senior management and customers.
Responsible for the management of customer interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and responsible for providing strong team leadership of the customer team to ensure internal and external customer needs are met.
Provide leadership within the organization: Effectively communicates the PL vision, growth strategy and business goals throughout Benchmark Electronics, so that each employee who have a need to know understands their respective roles and participate in carrying out the PL vision and strategy.
Position performance may be measured from a combination of Corporate and Divisional Goals which will include but not limited to Financial Performance, Customer Satisfaction, Operational Excellence and Employee Focus.
The position will need to work with many people in other departments and will need to both help those people and ask for help when needed. o Business Acumen. Demonstrated desire to get to know and understand Benchmark's technologies, products, services and business, and be willing to put in the extra time to learn.
Focus on test generation and documentation, for product test solutions using standard test platforms or wholly custom test developments, to provide manufacturing solutions that meet both the customers' requirements and the Benchmark manufacturing support groups' requirements.
Develop and test database programming components including, but not limited to, stored procedures, user defined functions, and triggers to support data warehouse batch processes as well as enterprise data integration.
Manage new product introduction programs and coordinate or develop applicable proposals and quoting activities; develop an understanding of DFx philosophy and promote it with customers and within the customer team.