Use data to identify trends and make decisions.
Oversee creation, documentation, and implementation of tests (automated and manual), test suites, and test plans.
Respond to special reporting and business analysis requests. Research best practices, tools and techniques to evolve a best in class CRM solution.
Manage incoming website update requests from both internal and external parties. Ensure that requests are being taken care of within standard timelines.
Assist in the development of policies and procedures to maintain efficient customer and technical support to customers. Investigate escalated customer and technical support inquiries as needed.