Work closely with Product Marketing, Sales and Customer Success to support creation of customer driven messaging, sales enablement tools and thought leadership materials to execute the go-to-market strategy.
Drive these accounts to ensure Customer Success and seek out opportunities to show off our latest technologies. Act as a point of technical escalation and coordination for issues and projects involving the solution.
Understanding how applications are being adopted by the prospect and where they translate into business efficiencies or topline revenue. Ability to forecast revenue in identified territories with predictable accuracy.
Partner with senior leadership and managers to provide guidance and coaching on recruiting and retention, compensation, organizational structure, change management, employee relations, training and development, performance evaluation and HR policies.
Measure effectiveness of Customer Success programs - define operational metrics for team; establish system for tracking metrics; create cadence for review within team; expose subset of metrics to executive team, company and board.
Ensure strong network security is in place at all times, including the installation of security patches and anti-virus
software, as well as securely configuring firewalls, web and applications servers.
Lead the design and implementation of a new platform, addressing concerns such as builds, continuous integration & delivery, service discovery, network security, secrets management, monitoring & alerting, access control, and vulnerability management
Adding customer equity by creating valued business partnerships with customers, proactively identifying business opportunities for the customer, and conveying a firm understanding of customers' business and political drivers