Jobs at AirHelp | Ladders

Why work for us

AirHelp is a technology company that provides legal services to airline passengers who have experienced a flight cancelation, delay or overbooking when traveling into or out of the European Union. Under EU Regulation 261/2004, airline passengers could be entitled to compensation if their flight was disrupted while departing from or arriving to an EU member state with an EU-registered airline. The companys services are meant to educate and empower travelers to make full use of their consumer rights, and in turn raise the level of customer care provided by airlines. The legislation does not apply to flights that were disrupted by extraordinary circumstances beyond the airlines control such as weather-related reasons or airport strikes. However, the laws jurisdiction includes flights dating back as far as five years. Airline passengers can use the AirHelp website or smartphone app to check their flight eligibility at no cost. After determining eligibility, the passenger can choose to enlist AirHelp to handle their claim against the airline. Compensation amounts and eligibility are determined by numerous factors including flight origin and destination, flight distance and the number of total hours delayed before arriving at its final destination. The company is compensated by a contingent fee based on the final compensation payout.

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