You will complete environment and infrastructure designs that are in line with the technical requirements and ensure designs are functionally and technically comprehensive of a full end-to-end solution that integrates with other related environment components.
Conduct audits by product area to review and assess current test coverage approach, test strategy, test architecture, automation strategy and test criteria and develop and manage action plan to improve for each product with the appropriate delivery teams.
Manage team talent via recruitment/development of high performing team members, setting clear expectations for and providing timely feedback on individual and team performance, and taking corrective action when necessary.
Drive the continuous improvement and scale of the OnDemand infrastructure and related ITIL based processes across clients. This includes working closely with our hosting partners to maintain an innovative, best practice blueprint to host multi-tenant services.
Provide solution consulting support to the sales organization. Collaborates with sales directors to develop and execute effective account strategies and sales campaigns that maximize the value of offerings.
Responsible for meeting their technical requirements. The tech account manager will work closely with the dcod account lead and the client's sI team to provide guidance, technical designs and to coordinate activities of other dcod groups to ensure client timelines are met.