Actiance Inc (formerly known as FaceTime Communications) is an American-based multinational corporation that develops the platforms required to enable the security, management and compliance of unified communications, Web 2.0 and social media channels. Headquartered in Redwood City, California, Actiance supports all leading social networks, unified communications providers and Instant Messaging platforms, including Facebook, LinkedIn, Twitter, AOL, Google, Yahoo!, Skype, Microsoft, IBM and Cisco. Established in 1997, Actiance provided call center and CRM enablement for instant messaging, web chat and email. Working closely with AOL, Yahoo!, MSN and Microsoft, Actiance established the industrys first CAP agreements (Certified Access Programs) providing enhanced access to the public IM networks. In 2000, Actiance was awarded "Most Innovative Use of Real-time Collaboration" at the Microsoft Exchange Conference. In 2001, the company launched its first compliance and security solution for IM networks, IM Auditor. Aimed specifically at the financial services sector that needed to comply with government regulations enabled financial services organizations the ability to leverage the power of public instant messaging networks from AOL, Microsoft and Yahoo! for time-sensitive communications, while ensuring administrative controls are in place to comply with government regulations.