The incumbent will also be accountable for building and maintaining a network of partners throughout the Corporate Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.
The DLS Production Manager is a critical role to the model responsible for ensuring that all programs and projects are moving through the operating process, meeting SLAs, adhering to standards and maintaining a solid quality assurance and testing record towards delivery.
Maintain a professional appearance (ie: dress code, attitude) to meet customer expectations; manage Call Centre personnel and activities including appraisals, mentoring and disciplinary issues (UK Staff Only).
Provides on-site field support for customer service calls that results in the resolution of Customers Computer Hardware problems; provides leadership skills and direct supervision of assigned direct reports.
Developing and managing the complete procurement and business development life cycle including identification of potential suppliers, contract negotiations, vetting, onboarding, performance analysis, QBRs and compliance audits.
Manage the deployment, monitoring,
maintenance, development, upgrade, and support of all desktop, mobile and
portable IT systems, including PCs, laptops, PDAs, smart phones, operating
systems, network and wireless connectivity, print and document management
technologies, hardware, software, and peripherals.
The Manager IT Service Desk is responsible for designing and implementing effective and efficient service in support of PCs, software, printers and related peripheral devices, equipment relocation, purchasing of new hardware/software, and resolution of security issues.
This position reports to the Chief Physician Network Officer and is responsible for researching and resolving physician contract issues, and works directly with physicians to communicate contract proposals.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
The Client Services Manager role is responsible for overseeing day-to-day client service delivery in support of plan administration and client needs. This role includes daily oversight of all aspects of qualified and non-qualified retirement plan recordkeeping and administration that may include resolution of client issues, coordination of internal groups for issue resolution, client presentations and sales support.
The TSM performs a variety of tasks and functions as a key team member across multi-departmental projects and takes full accountability for the technical reporting, and recommendations for execution based on these criteria.
In this role, the selected candidate must have experience with industrial machinery manufacturer or service organization conducting field service supervision, leadership or administration to oversee the development of solutions to incoming requests for repairs, equipment modifications, upgrades, retrofits, preventative maintenance etc. working with mechanics, electricians, PLC programmers, engineers and field team.
Plan, organize, direct and control all building automation, fire, and security service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning.