As part of this fast-paced Government Care Center Operations team, you will get to work with cutting edge technology on a daily basis as you directly support our VIP customers to troubleshoot complex hardware, software, networking, and configurations issues.
A Technical Support Representative will provide credit union product support to clients via the telephone and/or internet. The Technical Support Representative will gain product knowledge through various training avenues that will allow them to provide the highest level of service to resolve the client issues and restore the client to fully functioning status.
Assignments are normally conducted in an expeditious manner to return grounded assets to service through investigation and coordination with functional engineering departments, to determine root cause and appropriate corrective action.
As a Product Support Engineer for Pyxis specialty products (ex. CIISafe, Supply), you will be acting as an escalation point for technical issues and help increase efficiency by driving knowledge sharing across the Technical Support Center.
In this role, the selected candidate will
resolve day-to-day operational issues, order new computers or accounts, install new computers, request changes to existing services, and communicate guidance from Customer Technical Representative (CTR).
Responsible for providing deep level technical support. Technical lead on escalated problems within product line. Perform in-depth problem analysis. Analyze files and system dumps for root cause. Identify and document new product defects.
In this role you will be responsible for development of preliminary design artifacts to include system and subsystem performance specifications, interface specifications, and System / Subsystem Design Description ( SSDD ) documentation.
Coordinator is required to demonstrate behaviors that proactively contribute to reaching team goals of cost-effective, high quality patient care services through leadership, technical expertise, and the appropriate utilization of resources.