In this role you will be responsible for development of preliminary design artifacts to include system and subsystem performance specifications, interface specifications, and System / Subsystem Design Description ( SSDD ) documentation.
Responsible for providing deep level technical support. Technical lead on escalated problems within product line. Perform in-depth problem analysis. Analyze files and system dumps for root cause. Identify and document new product defects.
In this role, the selected candidate is responsible for evaluating high level project requirements and developing required solutions to support design and development from initial concept through completion phases of project.
A Technical Support Representative will provide credit union product support to clients via the telephone and/or internet. The Technical Support Representative will gain product knowledge through various training avenues that will allow them to provide the highest level of service to resolve the client issues and restore the client to fully functioning status.
In this role, you will be responsible for production systems availability and incident management. Supports the IT departments operational, failure/recovery and performance testing in both the test and production environments.
Assignments are normally conducted in an expeditious manner to return grounded assets to service through investigation and coordination with functional engineering departments, to determine root cause and appropriate corrective action.
In this role, the selected candidate will
resolve day-to-day operational issues, order new computers or accounts, install new computers, request changes to existing services, and communicate guidance from Customer Technical Representative (CTR).
Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools. Development and enhancement of problem scenario reporting rules and associated knowledge.
The Product Support Engineer is responsible for providing deep level technical support to company Field Engineers, Call Center Agents, and Customers who are diagnosing, troubleshooting, and debugging complex database software problems.