Troubleshoot client service requests on an on-going basis and ensures that all activities are performed at a level of quality consistent with department standards. Exercise critical thinking and professional judgment to take appropriate actions.
In this role, you will provide support to the various Enterprise and niche systems within Scripps Health and associated entities. Support consists of analysis, communication, implementation, problem resolution, and maintenance.
In this role, you will be receiving, prioritizing, documenting and actively resolving end user support requests/issues. Problem resolution may involve the use of diagnostics and support request tracking tools, as well as require that the individual give hands-on help at various technical levels.
A Technical Support Representative will provide credit union product support to clients via the telephone and/or internet. The Technical Support Representative will gain product knowledge through various training avenues that will allow them to provide the highest level of service to resolve the client issues and restore the client to fully functioning status.
In this role, you will provide support to the various Enterprise and niche systems within Health and associated entities; support consists of analysis, communication, implementation, problem resolution, and maintenance.
In this role, the selected candidate will
resolve day-to-day operational issues, order new computers or accounts, install new computers, request changes to existing services, and communicate guidance from Customer Technical Representative (CTR).