We are currently seeking a new team member for our customer service group. We operate a fast paced, rapidly growing company with opportunities for personal and professional advancement in a fun working environment.
As a Product Support Engineer for Pyxis specialty products (ex. CIISafe, Supply), you will be acting as an escalation point for technical issues and help increase efficiency by driving knowledge sharing across the Technical Support Center.
Interface with design engineers, field support engineers, program managers, maintainers, technical writers, and pilots to coordinate operational or maintenance related work - arounds, improved procedures, software updates, or hardware modifications as required in response to fielded incidents.
Assignments are normally conducted in an expeditious manner to return grounded assets to service through investigation and coordination with functional engineering departments, to determine root cause and appropriate corrective action.
In this role you will be responsible for development of preliminary design artifacts to include system and subsystem performance specifications, interface specifications, and System / Subsystem Design Description ( SSDD ) documentation.
Responsible for providing deep level technical support. Technical lead on escalated problems within product line. Perform in-depth problem analysis. Analyze files and system dumps for root cause. Identify and document new product defects.