This position ensures the delivery of outstanding service request fulfillment, IT procurement support, incident management, problem management and escalation management for our multi-location and remote-user environments.
Prepares and present formal and informal presentations to clients, project team and groups outside the company in an interactive format or lecture style. Comfortable with longer presentations on complex topics to larger audiences.
Provide planning, design, installation, testing, configuration, physical and logical configuration documentation, scanning, patching, backing up, restoring, and support maintenance and operation of systems at the secret and top secret sensitive compartmented information levels.
Responsible for successful sales execution within a defined region, are at the forefront of the clients sales initiatives and will be part of an integrated sales and services team approach focused on continuing high-growth success.
Administer all phases of the sales management process to insure effective and timely customer service and response; formulates, communicates, implements and evaluates strategies and tactical sales plans.
As a manager or senior consultant, you will be an integral member of the team and develop solutions for improving hospital/physician alignment and integration. This may include physician compensation plan design, implementation, and operations improvement. Our small project teams allow you access to senior client executives (typically the C-suite), as well as regular contact with and coaching from highly seasoned partner-level consultants.
Responsible for the human resource management activities including maintenance of proper staffing levels, resource optimization, dynamic load-sharing, employee relations, mentoring, talent/career development and rewards/recognition.
Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing. Monitor costs/spending in all areas including medical supply inventory, personnel and accounts payable. Determine innovative ways to reduce costs and maintain quality.
In this role, you will be responsible for achieving district parts and accessory sales objectives, developing fully qualified and profitable parts and service operations, effective warranty processes and developing the retailers non-technical staff.
The Alliance Client Service Manager works with the Reimbursement and Continuation of Benefits Operations Team, Participant Services, and the Alliance Partners, Clients and Participants to research, resolve and respond to client, participant, and plan issues for all clients engaged in Reimbursement and Continuation of Benefits services.
Accountable for project profitability. Monitors, interprets and communicates project budget. Understands budget to actual variations for project phases, makes recommendations and adjustments. Ability to model out budget scenarios for stakeholders. Understands the economics of financial decisions across the portfolio within the client and its impact to CDW.
Proven track record of thought leadership skills through marketing activities such as networking with potential clients, participating in professional societies, and publishing and presenting thought leadership white papers, speeches, and/or articles.
Responsible for managing client expectations as it pertains to site visits, promotional shows (at the location the year prior to the event taking place in San Diego) and other services as required to ensure client satisfaction and help build customer loyalty.
Service Managers work closely with the Branch Manager and are responsible for: Coordination and supervision of the overall delivery of quality performance by service technicians, drivers, and service associates.