In this role, you will be responsible for
assist with resolving customer issues and keep management advised. Ensure project specialists and support staff are informed of department standards and requirements and assist management with performance evaluations. Consistently partner with sales, customers, merchandising, and vendors to support renovation or construction projects.
In this position, you will create and manage all upgrade activities through ASMLs Zero Repeat Error Game Plan (detailed timed sequence of upgrade steps (COI), schedule, procedures, parts, tools, resources, training, etc.) with the ultimate goal of executing a flawless upgrade.
The primary role of the Global Support Center (GSC) Project Lead (PL) is to lead and manage a multi-functional escalation team to the successful resolution of critical escalations at the customer (chipmaker) sites.