In this role, you will develop and execute Sales Business Plans and Strategies to maximize revenue growth, increase market share, and position the company as a strategic supplier at Key assigned customers.
The ideal candidate will have a strong aptitude with the ability to lead in-depth technology discussions, articulating the business value of Microsoft Platforms solutions and advising customers on the integration of complex System Center infrastructures in a highly distributed environment.
In this role, the selected candidate will quickly become technically proficient in the support of Drug Discovery and Bio-Production products, so that you can provide consistent, world class levels of service and support to our customers.
In this role, you will have experience building and maintaining desktop and server images, producing and employing Group Policy Objects to manage the environment, and how to deploy images and applications using multiple methodologies, including SCCM, MDT, WADK, WDS, etc using Zero Touch or Lite Touch capabilities.
The Service Management Engineer also participates in assessment of overall network service quality and supports continuous improvement initiatives. The Service Management Engineer interfaces with internal and external stakeholders, and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third party partners & suppliers.
In this role, the selected candidate will escalate issues to Senior Services Engineers, Engineering, Quality Assurance, Product Management and Sales when necessary; monitor Support Ticket Queue for incoming support requests and perform initial review.
In this role, you will operate under required knowledge of regulatory requirement (federal and state radiation performance standards, registration, quality systems regulations, epa regulations and osha regulations.