Escalate any unresolved issues to the proper vendor (CUSA, NT-Ware, Nuance, etc.) and act as the intermediary until final resolution is found; assist sales force in understanding solution selling process.
Preparing the technical content of each quotation, including the generation of performance curves, completes technical data sheets, highlighted technical clarifications and exceptions to clients specification.
Responsibilities will include providing marketing input for product development, coordinating the delivery of services by departments within the company, and proactively managing customer accounts in concert with the sales team.
Assist Sales and Sales Management in the planning and execution of technical pre-sales and demonstration requirements for all accounts needing applications or technical pre-sales support, with a goal to define a closure plan and grow sales.
Performs inspections and sets quality assurance testing models for analysis of raw materials, materials in process, and finished products; relies on extensive experience and judgment to plan and accomplish goals.
Possess a working knowledge of basic air-to-air and air-to-surface radar systems and an extensive working knowledge of airborne communication systems. Will also produce and present technically oriented training documents.
As a field service engineer, you will work at a variety of labs, so having a solid understanding of companys portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential.
Key responsibilities will include providing marketing input for product development, coordinating the delivery of services by departments within the company, and proactively managing customer accounts in concert with the sales team.
The Field Operations Communications Engineer will be part of a team operating a complex tactical communications system providing voice and data services in a sustained operation located overseas and CONUS.
The Sales Engineer is responsible for providing industry expertise technical support and presenting technical solutions to the sales and business solution teams that result in retaining and increasing revenue and clients.
The Field Service Engineer will travel to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements and assist retailers with difficult diagnosis and repairs, provide training support and assist the retailer in developing the retailer's technical staff.