Interface with design engineers, field support engineers, program managers, maintainers, technical writers, and pilots to coordinate operational or maintenance related work - arounds, improved procedures, software updates, or hardware modifications as required in response to fielded incidents.
Key responsibilities will include providing marketing input for product development, coordinating the delivery of services by departments within the company, and proactively managing customer accounts in concert with the sales team.
The Field Service Engineer will travel to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements and assist retailers with difficult diagnosis and repairs, provide training support and assist the retailer in developing the retailer's technical staff.
Possess a working knowledge of basic air-to-air and air-to-surface radar systems and an extensive working knowledge of airborne communication systems. Will also produce and present technically oriented training documents.
The Field Operations Communications Engineer will be part of a team operating a complex tactical communications system providing voice and data services in a sustained operation located overseas and CONUS.
Performs inspections and sets quality assurance testing models for analysis of raw materials, materials in process, and finished products; relies on extensive experience and judgment to plan and accomplish goals.
Candidate must have knowledge of computers, radios, radio transmission fundamentals, RF theory and A/C power distribution systems as well as commercial and military interface and networking standards to include RS-232, RS-422, 1553, TCP/IP and UDP.
As a field service engineer, you will work at a variety of labs, so having a solid understanding of companys portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential.
You will be the primary contact for customer interaction and instruction, as well as coordination with development engineering, manufacturing, and business development teams to address all manners of technical issues.
You participate in daily meetings with network operations center (NOC) staff to discuss network stability/performance, critical issues, end user concerns/perception, open trouble tickets and planned maintenance.