In this role you will be responsible for development of preliminary design artifacts to include system and subsystem performance specifications, interface specifications, and System / Subsystem Design Description ( SSDD ) documentation.
As a Product Support Engineer for Pyxis specialty products (ex. CIISafe, Supply), you will be acting as an escalation point for technical issues and help increase efficiency by driving knowledge sharing across the Technical Support Center.
The successful candidate will be responsible for working with internal teams to understand and support our customers, Candidates should have the technical experience to develop and maintain expertise in Services and service architecture, and understand the performance of the core services from a customer impact perspective in order to provide Field Support.
Responsible for providing deep level technical support. Technical lead on escalated problems within product line. Perform in-depth problem analysis. Analyze files and system dumps for root cause. Identify and document new product defects.
Assignments are normally conducted in an expeditious manner to return grounded assets to service through investigation and coordination with functional engineering departments, to determine root cause and appropriate corrective action.