In this role, you will provide support to the various Enterprise and niche systems within Scripps Health and associated entities. Support consists of analysis, communication, implementation, problem resolution, and maintenance.
In this role, the selected candidate will explain how the system will work at the level the customer will understand; this requires the ability to explain the same concepts in different ways based on the client's technical background.
In this role, the selected candidate will develop and support various GSC Software applications and tools that are either standalone or integrated with other existing GSC support tools and applications.
In this role, the selected candidate will
resolve day-to-day operational issues, order new computers or accounts, install new computers, request changes to existing services, and communicate guidance from Customer Technical Representative (CTR).
In this role, you will be receiving, prioritizing, documenting and actively resolving end user support requests/issues. Problem resolution may involve the use of diagnostics and support request tracking tools, as well as require that the individual give hands-on help at various technical levels.