Possess the ability to mentor others through technical training and guidance on planning, scheduling, and engineering subjects. Strong financial decision making abilities including establishing and maintaining budgets.
The Operations Supervisor ensures that the Contact Center Team operates at the highest level of quality and productivity; forecast projected staffing requirements and schedules TSRs to adequately meet the goals of the department.
Organizes and assigns work within a work cell to utilize available skills, knowledge and experience, labor hours, machines and tooling to the best advantages to obtain most favorable machining costs, quality and workmanship.
As an Operations Supervisor, you will be responsible for managing the daily operations of an account, which includes maintaining revenue generation, safety, equipment maintenance, payroll and billing, and ensuring Customer Value Delivery.
Develop, document, improve and standardize the invoicing department work processes and policies; assist team with matching client invoices to timecards and review client invoicing for accuracy as needed.
Lead and manage all processing activities on assigned shift within the Manufacturing Plant;
Accountable for meeting standards within the Manufacturing Plant with regards to safety, quality, productivity, and delivery.