In this role, you will be responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
The IT Production Support Analyst role requires an individual with excellent interpersonal skills, as well as a strong understanding of various IT systems (both hardware and software) in order to provide excellent customer service.
As a member of the Internal IT Team, this staff member will be tasked with systems administration, software setup, and end user support. Ideally this candidate should demonstrate excellent interpersonal skills and enjoy working in a fast paced environment. The successful candidate will communicate with end users at various levels to troubleshoot technical issues.
In this role, you will monitor product / process conditions and analyze product characteristics / process variables to maintain product quality for customer satisfaction and to look for quality and cost improvement opportunities.
In this role, the selected candidate will perform detailed structural analysis of original, modified, and proposed telecommunication towers; monopole, lattice guyed, and lattice self-supporting structures and produce reports for review and approval by an experienced engineer.
In this role, the selected candidate will develop and foster internal relationships across the corporation; provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
The selected candidate will be responsible for strong personal discipline and communication skills as they may apply to interfacing with customers, dealing with customer problems during problem determination and resolution.
The primary responsibility of the role is to
troubleshoot, and resolve technical and procedural problems with companys SaaS application platforms delivering selection, assessment and learner applications to a global market.
In this role, the selected candidate will work to ensure the batch processes and jobs are running without errors; this position requires strong computer skills, attention to detail and ability to work in a team environment.