As a combination of customer experience and digital strategist, you will be part of the team that owns the product roadmap, and drive definition and priorities through to implementation. Leading cross functional teams, you will evaluate product enhancements based on impact, size, cost and other considerations.
Maintains subject matter expertise in government programs enrollment and membership reconciliation rules and assists in the creation, implementation and monitoring of procedures and training that ensure accurate and timely processing of enrollments, disenrollments, plan changes, retroactivity, membership reconciliation, and error resolution related to Risk Adjustment Programs (RAPs) and Prescription Drug Events (PDEs).
The Business Analyst will work with internal and external partners to support research, financial and operational analysis across the suite of products managed by the Product Management team, including on-site energy monitoring, solar, demand response, battery storage and co-gen.
The Business Analyst role in the Procurement to Pay Operations Group will be responsible for providing oversight of the Enterprise's purchasing, billing, transaction monitoring and customer service functions related to the Bank's COUPA Process to Pay system.
This position enhances users online shopping experience by performing in-depth research,determining product taxonomy expansion, and improving machine learning classification using highly technical internal tools and processes.