In this role, you will assist in the design and implementation of problem handling and escalation policy and procedure. The selected candidate will also define and implement Help Desk service level's objectives to establish problem resolution expectations and time frames.
The IT Support Specialist provides immediate solutions when possible, furnishes feedback to the end user, and informs other IT staff of reoccurring problems and issues that are impacting multiple users. These activities are primarily focused on ensuring the IT equipment, hardware, and software are updated to meet organizational needs and security standards.
In this role, the selected candidate must have the ability to identify fix, escalate, and communicate during major and minor IT issues; ability to coordinates with internal and external stakeholders any issue/problems, changes, updates, and configuration changes and updates.