Troubleshoot and resolve hardware, software and network connectivity issues efficiently and accurately and escalate more complex, time-consuming issues to the Sr. Service Desk Engineer, other IT teams or 3rd party vendors when necessary.
The Aerospace Sales Engineer is responsible for managing the marketing & sales activities, including product planning and strategies for commercial and military aircraft customers and prospects - Leading to planned growth in the assigned territory.
In this role, you will be a new business focused individual, who has a genuine passion for targeting new clients and winning accounts but can do so with a consultative approach. You will have sold Product Engineering Services such as Social, Mobile, Cloud, Analytics, and more. Experience around platforms at the back end of a business is required.
Communicate with customers directly and through Account Executives to understand prospective customers' current network situations, perform needs analyses, and produce strategic, cost-effective network bids and solutions.
Working on issues that impact design/selling success or address future concepts, products or technologies; leveraging and maximizing partners as the fulfillment channel while working with Citrix end user accounts on IT initiatives.
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.