In this role, the selected candidate will evaluate, test and integrate new software and upgrades to existing software or hardware/infrastructure changes; provide functional and business process experience as a key member of the ERP Program team.
This position will have a primary focus on managing Supplier performance, processes, and quality standards for services. This Manager will strive towards innovation of services, assist with lowering cost of delivery, and work with suppliers to integrate the service into operations while dramatically enhancing the customer experience.
In this role, you will oversee and validate information design including modeling, physical design, ETL design and development for all new initiatives and enhancements as proposed by the team and solution architects.
In this role, the selected candidate will create an environment of exceptional customer service, technical expertise, productivity, efficiency and quality in staff performance; lead the continuous improvement of service desk operations by driving frequent reviews of survey feedback, evaluation of SLA data, deep ticket analysis in order to identify and implement improvement opportunities.
In this role, the selected candidate will support creation and application of Program Standards to ensure consistency of delivery; manage initial requests for scope change feasibility/additional work and triage internally as required.
In this role, you will support role with the Senior Client Services Manager, Group Manager, Client Services, Relationship Manager and Sales group in retentive marketing efforts for securing additional business opportunities with clients, law firms, investment bankers and other intermediaries and industry professionals.
The Senior Channel Manager will design and implement the recruitment program for new partners to include sourcing, contracting, training and supporting partners who resell the company's products and services.
The Treasury Services Senior Product Manager is the most senior individual contributor, managing new product development, product enhancements, product delivery, market strategy, pricing, in collaboration with the Treasury Services Sales & Relationship Officers, Risk, Compliance & Legal, Operations and Technology.