Collaborate and partner with GTI Towers, CTS, GNS and other teams and business units. Creation of standards, product sets, templates, systems and artifacts are important to the success of the Product Engineer, the department and the firm at larger.
Ensure all design documentation is maintained and provided to the Contact Center engineering and support operations groups. Ensure any operational changes are well documented and communicated to support teams when new software updates are certified for production.
As an Operations Engineer, youll operate the infrastructure necessary to run our real-time sports platform at scale. Your team will be responsible for hundreds of servers, multiple production databases, and the monitoring to help us make sense of it all.
This position will be responsible for the nightly production batch cycle. That includes AIX batch cycle. Debug and troubleshoot production environment application issues. Also be able to adequately communicate the problem/incident to concern parties.
Ensure system outages and crashes are minimalized; establish preventative measures against future downtime; deploy monitoring solutions to preemptively detect emerging issues and ensure minimal downtime, commensurate with the SLAs in place.
SAP Enterprise Support model provides tools, processes, and services that enable continuous improvement, holistic application lifecycle management for continuous innovation, business and operational process improvements, and levers to address TCO.
Work with vendors and internal teams to establish KPI requirements to ensure meaningful network reporting and accurate alarming; provide monitoring support during outages and mission critical network changes, as well as daily core checks.