In this role, you will be a new business focused individual, who has a genuine passion for targeting new clients and winning accounts but can do so with a consultative approach. You will have sold Product Engineering Services such as Social, Mobile, Cloud, Analytics, and more. Experience around platforms at the back end of a business is required.
The responsibilities cover daily health checks, configuration reviews, capacity management, incident management, root cause analysis, service improvement programs, risk management, security patching, general maintenance activities are important parts of this job, as are the implementation and acceptance of new technology into the environment.
Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.
In this role, you will supports detailed manufacturing process objectives. Participates in the preparation and implementation of supply chain and manufacturing activities related to current and new products.
Troubleshoot and resolve hardware, software and network connectivity issues efficiently and accurately and escalate more complex, time-consuming issues to the Sr. Service Desk Engineer, other IT teams or 3rd party vendors when necessary.
In this role you will have responsibility for creating systems and tools to assist the software development team with building and deploying software, doing automated testing, and assisting with first-level production support. At a high level this will include:
Join a close-knit team of developers with a wide range of skills to build and support always-on products (high-performance web sites, iOS and Android apps, apps for other platforms like connected TVs and game consoles) and the associated web service platform they run on.
In this role, the selected candidate will escalate all Major Incidents in the Major Incident Manager or Problem Manager; identify and escalate problems and major failure of servicedentify and escalate problems and major failure of service.