Guide Service Delivery and Testing Team staff on system architectures, project detail and timelines; analyze problems and provide technical investigation of support queries escalated by the global support team to engineering team.
The infrastructure support analyst will be involved in providing local infrastructure, server room and end user support. They will implement projects designed to improve the IT enterprise and benefit the US sites. The main responsibility is to ensure the quality and consistency of infrastructure support to the highest standards and continuously evolving solutions to meet the needs of the business.
The IT Incident and Change Management Analyst function provides the governance and framework for the delivery of integrated services. The function comprises elements of ITIL-based processes, tools and related structures to manage our complex multi-supplier landscape and enables end-to-end visibility, reporting and accountability for the services delivered.
The IT Support Analyst provides high quality customer focussed end user technical support and helps maintain components of CPIs global IT infrastructure operations. Based at Malvern CPI Headquarters location but is also responsible for supporting users at Bedford and Las Vegas sites.
The successful candidate will have the ability to interact and influence messaging across the organization. Deliverables and outcomes will range from building the change communications approach to writing messages and developing presentation materials. The candidate should be able to manage both upward and outward to ensure that the best approach to managing change.
The IT Lead Commercial Analyst is accountable for the implementation and management of our global IT supplier financial management systems and processes. This includes management and oversight of our commercial agreements with IT services providers and partners; ensuring that our suppliers are meeting their obligations for proper financial benefits realization tracking, financial forecasting, accurate invoicing, reporting and accounting.
The ideal candidate must demonstrate conceptual understanding of Network Security Architecture and provide architecture assessments of technology systems and processes to identify business risks and recommend remedial action based on established security standards or security best practices.