Ensuring service management procedures are established and documented that align with itilv3 best practice, provide guidance to facilitate the adoption, and provide the capability to measure and maintain performance of the service post launch to promote continual improvement.
The Security Operations Analyst will be part of Network Security Operations Center team, primary emphasis will be placed on daily monitoring and review of network, system, and application events to identify potential security incidents.
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$80K to $100K -New York, NY
The selected candidate will design and architecture definition of a Security Information and Event Management Solution (SIEM) solution, create solutions to rapidly and effectively identify, detect and respond to cyber security events, vulnerabilities, and threats.
Act as a liaison between Business Users/SMEs and developers to ensure proper documentation of the business application requirements and technical specifications in order to produce comprehensive functional requirements
Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives; develop understanding of general industry usage of SAP and its related offerings.
Guide Service Delivery and Testing Team staff on system architectures, project detail and timelines; analyze problems and provide technical investigation of support queries escalated by the global support team to engineering team.