Install and configure new computer hardware and software (mostly Windows based) for clients at the customer site; perform installations, repairs, upgrades and complete configuration of Computer and related peripherals at the customer site.
As a recent graduate in Chemistry, Biochemistry, Biology, or Electrical Engineering you have the responsibility of supporting our clients for on-site installation, implementation, maintenance and repair of many of the quality products that we manufacture and sell.
Analyze, identify, and resolve technical problems or complaints from customers in order to maintain and increase business. Collaborate across functions teams to address complex technical problems or customer complaints. Work on customer line to solve complaints or process issues.
As a Service Engineer, your responsibilities are much more than keeping machines running. You are responsible for the overall success of our equipment at the customer's site, and for creating and maintaining a positive customer experience.
Collaborate in reviewing project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
This position will be responsible for technical support for the Americas Retail Channel. The focus of this position will be to provide OEM and end-user support for all CPI products sold into the market segment with a primary focus of providing field technical support for the BNR.
Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management.
As a field service engineer, you will work in a laboratory environment, and having a solid understanding of Agilents portfolio, and continuously learning about new instruments, software and consumables, is key to our success.
Provide technical expertise to explain and help sell our reliable technology solutions to industry clients with volume financial trading needs in the ever-changing stocks, equities, options and futures markets.