As a Support Engineer at SAP NS2, you have ongoing responsibility of resolving software technical issues to ensure customers are successful. The role requires substantial technical diagnostic skills as well as strong customer relationship and communication skills.
Troubleshoot and resolve hardware, software and network connectivity issues efficiently and accurately and escalate more complex, time-consuming issues to the Sr. Service Desk Engineer, other IT teams or 3rd party vendors when necessary.
In this role, the selected candidate will escalate all Major Incidents in the Major Incident Manager or Problem Manager; identify and escalate problems and major failure of servicedentify and escalate problems and major failure of service.
Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.
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$100K to $140K -New York, NY
In this role, the selected candidate will be responsible for supporting, maintaining, and troubleshooting complex network infrastructures and services (VoIP, Video, BYOD, Wireless, remote access, firewalls, load balancers, cloud, virtualization, and automation).
The right candidate will have a proven track record of IT support and technical abilities within a distributed IT organization and have experience ensuring follow through on key process frameworks and ticketing systems.
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.