The ideal candidate will understand and be able to quickly learn how big businesses operate as well as how they approach the entire customer lifecycle from acquisition to engagement to support / help to retention.
In this role, the selected candidate will resolve customer issue escalations requiring technical depth of customers environment, propose creative solutions to clients executive sponsors such that critical success issues are proactively addressed
In this role, the selected candidate must have expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience).
In this role, the selected candidate will manage cross functional project progress, including support, service, and management resources, in order to meet account performance objectives and customers expectations.
The Customer Success Manager (CSM) is accountable for maximizing the return clients get on their investments with Reval through establishing a strong, value driven relationship with clients and spearheading internal resources to meet client needs and expectations.