In this role, the successful candidate will provide Training and Quality Manager with root cause assessments of agent/call center controllable components and follows up to ensure execution with call center team.
The Senior Manager, Advanced Services Strategy for the Enterprise Service Desk Services domain is an experienced professional who possesses a unique balance of technical depth and functional domain knowledge, horizontal and vertical services strategy and service offering development expertise and strong interpersonal skills.
In this role, you will evaluates and implements changes to group functions to maximize operational efficiencies. Provides feedback and training as necessary. Conducts performance reviews and manages personnel issues within the team.
In this role, the selected candidate will manage storage infrastructure by planning and allocating disk groups appropriately, running reports on the state of storage and planning upgrades and purchases accordingly.
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
In this role, you will be responsible to develops supports and executes strategies, objectives and plans leveraging customer relationship management in the overall business plan for the north american region of ascensia diabetes care.
In this role, you will support, communicate, reinforce and defend the mission, values, philosophy and culture of the organization; assist with establishing and implementing IT operations, systems, policies and procedures that achieve the directives and strategies set by the company.