Job Market Guide: Customer Service Manager jobs in Wilkes Barre-Scranton

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Wilkes Barre-Scranton. Customer Service Managers in Wilkes Barre-Scranton have between ${} and ${} years of experience, averaging $${} years of experience.

17 Customer Service Manager jobs in Wilkes Barre-Scranton

$60K - $80K - Ramsey, NJ
The Customer Service Manager will be responsible for the everyday responsibilities of the Customer Service team and implementation of the Salesforce program.
industry
Staffing & Recruiting
experience
5 - 7 years

Harrisburg, PA
In this role, you will manage the workflow of the customer service function and communicate standards.
industry
Misc. Healthcare
experience
5 - 7 years

New York, NY
In this role, the selected candidate will manage current team of 6 CSRs, grow team to 15+ in next 3-6 months, recommend team organizational strategy, work with VP to execute.
industry
e-Commerce
experience
Less than 5 years

Wayne, NJ
In this role, the successful candidate will provide Training and Quality Manager with root cause assessments of agent/call center controllable components and follows up to ensure execution with call center team.
industry
Toys & Sporting Goods
experience
Not Specified

$40K - $50K - King Of Prussia, PA
In this role, you will be managing sales administration activities (as they pertain to customer care and support).
industry
Manufacturing / Diversified
experience
Less than 5 years

Malvern, PA
The Senior Manager, Advanced Services Strategy for the Enterprise Service Desk Services domain is an experienced professional who possesses a unique balance of technical depth and functional domain knowledge, horizontal and vertical services strategy and service offering development expertise and strong interpersonal skills.
industry
Business Services
experience
8 - 10 years

New York, NY
In this role, the successful candidate will manage a team of outsourced customer service agents to ensure a best in class customer service experience.
industry
e-Commerce
experience
5 - 7 years

$50K - $60K - Allentown, PA
In this role, you will be Customer Service Manager.
industry
Manufacturing / Diversified
experience
Not Specified

Florham Park, NJ
In this role, you will serve as Regional Head and disciplinary leader for NA IS Service Desk delivery (both Application Infrastructure Service Desk).
industry
Chemicals
experience
11 - 15 years

Wayne, PA
In this role, you will evaluates and implements changes to group functions to maximize operational efficiencies. Provides feedback and training as necessary. Conducts performance reviews and manages personnel issues within the team.
industry
Manufacturing / Diversified
experience
5 - 7 years

Hoboken, NJ
In this role, the selected candidate will manage storage infrastructure by planning and allocating disk groups appropriately, running reports on the state of storage and planning upgrades and purchases accordingly.
industry
Financial Services
experience
5 - 7 years

$80K - $130K - New York, NY
The Reps are responsible for sales and customer account administration, and order processing activities; the role is responsible for coaching a team to exceed service KPIs and annual sales targets.
industry
Content Management
experience
8 - 10 years

$50K - $70K - Harrisburg, PA
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Parsippany, NJ
In this role, you will be responsible to develops supports and executes strategies, objectives and plans leveraging customer relationship management in the overall business plan for the north american region of ascensia diabetes care.
industry
Business Services
experience
8 - 10 years

New York, NY
In this role, you will support, communicate, reinforce and defend the mission, values, philosophy and culture of the organization; assist with establishing and implementing IT operations, systems, policies and procedures that achieve the directives and strategies set by the company.
industry
Financial Services
experience
11 - 15 years