Manage client email marketing campaigns including communicating with clients on campaign scheduling, targeting, mailing issues, procedures, expectation setting and exercise discretion in resolving client issues.
Assist CSDs with daily project management responsibilities, ensuring each assigned client project flows smoothly through each required Touchpoint department from inception to completion of assigned contract(s).
This person will lead a geographically distributed organization that is responsible for delighting our advertisers by maximizing the return on their marketing investment with AMG, delivering flawless ease of doing business and be responsible for driving client service strategy and execution. Internally, this role will partner closely across a number of teams including Sales, Retail, Product, Creative, and Shopper Marketing.
In this role, the selected candidate will develop a strategic plan that identifies the various systems and data related areas, and an action plan with short and long term initiatives to develop and rollout of investor reporting tools and automation.
In this position, you will work with sales and your account team(s) to help to drive overall upfront planning for your account(s), and you will manage a portfolio view of brand and media strategies for clients.
The Client Services Managers (CSM) is primarily responsible for working with the Client Services Directors (CSDs) to ensure that client contract deliverables and operations needs are being met. The CSM works closely with the CSDs to plan, schedule and monitor project milestones for client support activities.
In this role,you will be responsible for develop and execute Client Service Strategyand Planning, Client Service Assessments, Marketing Strategy, Client and Alumni Relationship Management, Client Meeting Preparation, and Proposals
The most qualified candidates will be able to demonstrate an aptitude for leading change, creating a culture focused on customer service and the customer experience ; in building and developing teams, high levels of customer engagement, and the ability to build mutually successful client relationships.