In this role, you will assist in testing of new products prior to release; answer support tickets that have been submitted by our carrier customers; work with Professional Services team to refine processes and procedures.
In this position, you will support requests can be received into the Application Support team by multiple channels, including formal CMIS IR tickets, applications defined alert notifications, or by email. Manage Application Batch Job Executions and Scheduling.
In this role, the selected candidate monitors production systems for alerts, outages and system issues, seeks continuous improvements for applications, processes, support methods and team effectiveness.
The Operation Support Analyst is not a typical NOC/helpdesk roleit is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems.
In this role, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for this firm and the financial community at large; proactively identify issues and resolve them before users are impacted.
In this role, you will work with internal stakeholders and external vendors to write business requirements and propose system customizations and new functionalities; assist in implantation of these customizations.
The candidate will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for this firm and the financial community at large.