This position will work with designated personnel to aid in providing proactive support for a next generation UI application utilizing ElasticSearch, MongoDB, Play Framework, Akka, HAProxy and Hazelcast. Diagnose and track assigned trouble tickets, triage production issues, document requirements back to development, and perform break fix in a system down situation.
As Technical Support Engineers, we provide an excellent technical support experience to our Enterprise customers. From problem identification to full resolution, we own and handle technical customer issues.
Deployment, configuration, and management of all network infrastructure on our datacenter campus; work with partner teams and vendors to manage day-to-day operations and reliability of the regional network.
The selected candidate will be responsible for providing technical engineering knowledge and skills supporting F-35 Program Sustainment Data Product Integration & Delivery (SDP I&D) and Sustainment Support activities with the Data Quality & Integration Management (DQIM) Teams and Logistics Data Manager (LDM) & Supplier Integration group.
As a Support Escalation Engineer on the Cloud Integration Engineering team within Global Business Support, you will work directly with developer customers who range from small software developers to global Fortune 100 corporations.
Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.
Communication with development, product and account management teams etc. to address issues/concerns. Facilitate the design and implementation process for new products/projects, and evaluates impacts on the operation, informing senior executive of alternatives.