Recruits, hires, provides orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the social services department. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis.
The Global Service Quality Manager is responsible in leading defined actions and initiatives, resulting in a significant contribution to overall Service Business and Alcon company growth and profitability through improved partnerships with our customers.
The Manager Document Services will provide leadership, vision and course of direct management over the Collateral/Document Custodian Management and Oversight processes supporting transactions associated with; acquisitions, loan sales, servicing events and pooling activity within the portfolio.
In this role, the selected candidate will review existing customer accounts, assessing needs, addressing concerns and presenting new products and/or services; provide high quality account management and customer support to assigned accounts as defined by management.
This individual will have an opportunity to work with an existing team/build a new team to support a lifesaving product that is deployed to hospitals around the nation. As well as assist on new iterations of the product and launch new products.
As a Team Manager in Client Service and Support you will lead a team of 12 representatives (including registered brokers, broker trainees, and customer service reps) to deliver value and memorable service experiences that promote client loyalty.
This role has overall accountability for defining the service, ensuring services are delivered in accordance with agreed customer requirements, ensuring the services continue to meet or exceed customer expectations, monitoring services to ensure it meets agreed upon levels.
The Escrow Services Manager will oversee the loan servicing insurance and tax teams to ensure delivery of excellent customer service to the Company's customers with a focus on Hazard insurance, Flood Insurance, property taxes and loss draft related functions.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
This role will support the shared services component of our enterprise hospitality platform. Robust web services are a core part of our open distribution platform and serves as the primary interface for OTAs and Booking Engines to access hotels using the SynXis CRS.
In this role, you will be responsible for Project leader and key technology liaison between NMAC business departments, NNA IS and outside third party technology vendors to develop, launch and administer NMAC technology systems.