Communication with development, product and account management teams etc. to address issues/concerns. Facilitate the design and implementation process for new products/projects, and evaluates impacts on the operation, informing senior executive of alternatives.
Monitor and trend IMS and VoLTE statistics to find and resolve network issues including Core and EPC problems; proactively collect and analyze data with the goal of improving IMS and VoLTE network performance.
This position will work with designated personnel to aid in providing proactive support for a next generation UI application utilizing ElasticSearch, MongoDB, Play Framework, Akka, HAProxy and Hazelcast. Diagnose and track assigned trouble tickets, triage production issues, document requirements back to development, and perform break fix in a system down situation.
The selected candidate will be responsible for providing technical engineering knowledge and skills supporting F-35 Program Sustainment Data Product Integration & Delivery (SDP I&D) and Sustainment Support activities with the Data Quality & Integration Management (DQIM) Teams and Logistics Data Manager (LDM) & Supplier Integration group.
As a Support Escalation Engineer on the Cloud Integration Engineering team within Global Business Support, you will work directly with developer customers who range from small software developers to global Fortune 100 corporations.
As Technical Support Engineers, we provide an excellent technical support experience to our Enterprise customers. From problem identification to full resolution, we own and handle technical customer issues.