As a Plasma Center Manager, you will adapt to a fast-paced and deadline-driven environment, learn about daily management, oversee the Grifols Plasma Operations donor center, supervise operations and quality control, and ensure compliance with all applicable policies and regulations.
This position is responsible for effective supervision, management quality assurance and all departmental functions related to applications engineering, installation, subcontracting and other functions necessary to complete commitments for project execution.
In this role, you will monitor and analyze call flow and forecast requirements to support daily call activity Manage and develop strategic partnerships with third party suppliers and other internal stakeholders Conduct monthly staff meetings.
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$80K to $100K -Irving, TX
In this role, the selected candidate will be responsible for analyzing and reviewing current practices and results for trends and opportunities for improvement, and must assist with the quick execution of executive communication regarding action plans to correct declining trends of call center performance and/or national events that impact call workload.
This person will be actively involved in staffing, scheduling, maintaining all processing deadlines, ensuring compliance to Firm policies and practices and helping develop and grow the team in strength and efficiency.
In this role, you will manages the day-to-day relationship with outsourced vendor(s) that perform customer service operations to ensure that quality levels, cost, and productions metrics meet the Companys standards. This includes but is not limited to cost per call, quality scores and staffing budgets. This position also acts as the point person and is the conduit from which all incoming and outgoing information flows.
In this role, the selected candidate will be responsible for the performance of multiple activities including but not limited to: meeting daily customer shipping expectations, delivering against customer contract metrics, Responsible for supervising team made up of typically exempt associates and hourly employees.