Responsible for planning, organizing, directing and coordinating the overall activities of the Information Technology Department; reinforcing a service-oriented environment in the department focusing on meeting user requirements.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
The ideal candidate will have an In-depth technical knowledge of identity management and security technologies including Active Directory, Group Policy, ADFS, and Authentication protocols including Kerberos.
Creates and executes IT Infrastructure project work plans and revises as appropriate to meet changing needs and requirements. Manages day-to-day operational aspects of IT Infrastructure projects and their scope.
Develop relationships with HR business leadership/stakeholders to plan and execute projects that meet pre-defined business objectives / requirements. Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices. Ensure development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues. Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
In this role, the selected candidate will develop data analysis and apply leading edge and other automated tools to provide management with proper context of potential exposure and loss of business due to control weaknesses.