Assist in technical support relationship to drive customer satisfaction by proactively resolving software technical issues for customers both onsite, online and via telephone. Resolve challenging, potentially high impact customer situations with a high level of tact and understanding.
In this role, the selected candidate must have a working Knowledge of RDBMS and using Oracle 10g or higher, MS SQL server; demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.
In this role, the selected candidate will interact with engineers from leading technology companies around the world; leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
Provides highly specialized deployment and configuration support for customers through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of content security software solutions.
In this role, you will participate in functional analysis, timeline analysis, structured improvement activities, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into system specifications.
Establish short and long term goals in collaboration with the member, caregivers, family, natural supports, physicians; identifies members that would benefit from an alternative level of care or other waiver programs.
The Quality Engineer Outage Services will support the Quality System needs of the Outage Services Division and provide a resource for developing and implementing good Quality practices while supporting the Divisions overall business objectives.