The Sr Client Engagement Manager builds trust, confidence and goodwill with clients, ensuring client satisfaction and retention, by understanding the needs of the clients and articulating the ability of the company to meet the clients' needs with products and/or services.
In this role, you will develop and implement a vendor management program for the business unit to include tools, processes, quality assessments and measurements. Calibrate with colleagues across the business unit and IT to ensure consistency and leverage best practices.
In this role, the selected candidate will be responsible for mitigating client/member risks and internal risks through comprehensive understanding of the organization and any impacts of project components.
In this role, you will be responsible for
product strategy, management, planning, and delivery of new video software clients, client SDK platform, and client customization for service providers worldwide.
In this role, the selected candidate will work to digitize client on boarding, client servicing and client engagement. Embrace being future-focused in thinking and planning ahead for ways the company can differentiate itself from competitors.