The Sr Client Engagement Manager builds trust, confidence and goodwill with clients, ensuring client satisfaction and retention, by understanding the needs of the clients and articulating the ability of the company to meet the clients' needs with products and/or services.
In this role, you will perform Branch Associate / Teller functions on the Teller line, as well as, monitor and control line procedures and protocols for all client and operational transactions maintaining regulatory and audit compliance.
In this role, you will be responsible for
installation, update and maintenance of all computers and peripherals that support the business ( laptops, desktops, printers, smartphones, routers, switches, time clocks, various software, etc. )
The Client Relationship Manager (CRM) is responsible for developing a partnership with our client accounts by working directly with the client staffing team, hiring managers (Manager or Director level), or account team to develop and enhance strategies to ensure successful delivery of staffing services.
As a Team Manager in Client Service and Support you will lead a team of 12 representatives (including registered brokers, broker trainees, and customer service reps) to deliver value and memorable service experiences that promote client loyalty.
In this role, you will prepare, analyze, and manage customer relationships through performance reporting and metrics; support planning strategies and initiatives to enhance delivery of customer service.
In this role, the selected candidate will be responsible for identifying and proposing potential issues that need to be brought forward to the Operations Reliabiltiy Committ (ORC) for systemic process improvement.
As the Senior Manager for Clinical Client Operations, you will be responsible for leading and developing a team of Prior Authorization experts focused on monitoring, measuring and maximizing the quality of Prior Authorization overrides.