In this role, you will work closely with cross-functional organizations (i.e.: Development Engineering, Marketing, Customer Service Centers, Professional Services, etc.) providing supportability requirements, influencing design and manufacture for supportability.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.
The successful candidate will serve as a technical engineer for the Express Support team in the Americas. This includes technical troubleshooting, engaging with the customers and bringing the incident to resolution.
In this role, you will be responsible for working on support cases on a daily basis including initial triage, isolating and diagnosing the problem, ensuring issues are reproducible and subsequent resolution of the issue.
In this role, you will be resolved locally. Develops and delivers timely service communication of identified issues and solutions. Develops and delivers timely discontinuance plans prior to end of product life.
The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role and therefore it requires strong inter-personal and customer service skills in addition to strong technical skills.
In this role, you will work with the latest technologies performing configurations, and support of operating systems and applications; participate in remote site administration; and production support activities.
Our systems support engineers produce state of the art systems and products in support of many domains and varied technologies. We build systems in healthcare, weather processing, air traffic control, law enforcement, aircraft avionics, satellite communications, wireless, cyber defense, environmental, and utilities.