The Help Desk Operations Manager will manage a team who addresses technical and IT support requirements and resolves IT-related issues of the entire workforce of an organization in a timely manner. The Help Desk Operations Manager will work along with the rest of IT Managers and Director to develop an effective and workable framework for managing and improving customer IT support in the organization.
Provide superior management to the operational aspects of the Collections business unit. Insure that the Collections "floor" is operating at peak efficiency and that all process, procedures and standards are adhered to.
Responsible for assisting VP, Physician Svcs in developing and ensuring appropriate systems, policies and standards are in place to produce strong financial performance, excellent clinical outcomes and patient, staff and physician satisfaction.
Develop and execute plan to reduce non-value added costs, increase revenues and delight customer with delivered on time and with high factory and supplier yields and decreasing product field factory failure rates.
Leads an infrastructure operations team that is responsible for implementing, documenting and operationalizing technical infrastructures, including physical and virtual servers, storage technologies, multiple data center operations, hyper-converged systems, network infrastructure, connectivity and all data center and remote office infrastructure technologies.
Support the client retention opportunities and prospect opportunities for affluent clients by navigating complex client escalations / accommodations and collaborate with internal partners to help prioritize these requests.
Assist with creating the annual plan and budget in collaboration with the management team. Ensure business metrics align and interlock across all departments and that they support long-term company growth targets.
Responsible for the strategic development and tactical implementation of marketing programs designed to build brand awareness and contribute to the achievement of the company supportive care and oncology business objectives.
Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task, and workflow analysis.