Make recommendations to purchase hardware and software; coordinate installation and provide backup recovery; develop and monitor policies and standards for allocation related to the use of computing resources.
Serves as the manager for large, complex network integration projects (or a group of task orders affecting the same common/standard/migration system) and shall assist the Regional Manager in working with the Government's authorized representative and customer agency representatives.
2+ years experience in the implementation and technical support of multi-platform, multi-system networks (CISCO and UNIX or Linux-based hardware platforms) including diagnosing network performance shortcomings and designing and implementing performance improvements.
The IT Support Manager will work with the Lead Information Management Engineer, the Lead Information Security Architect and the Information System Security Officer to security operate and maintain all of the information systems and networks operated in support of this contract.
Collaborate with Product Organization, Subject Matter Experts, Solution Architects, Client Services, Marketing and other teams as needed to formulate detailed requirements for data extraction and aggregation in support of Inovalon reporting solution.
Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Support system operations, maintenance and engineering including the Virtual Infrastructure, server management, troubleshooting complex issues, implementing complex technologies, performing upgrades to systems, deploying new systems, creating, documenting and updating standards/policies/procedures, designing/promoting system improvements, and providing recommendations for enhancement to the computing environment.
Support the Continuity of Operations Plan (COOP) for the SharePoint environment. This includes coordinating comprehensive backup and restore plans for the databases, farm, and all supporting infrastructure.
The System Administrator will fill a support role to provide end-user, stakeholder, and internal project support for various systems, including troubleshooting and resolving application issues, coordinating application and system issue escalations, and additional basic application and system administration responsibilities across multiple HUD/OIG initiatives.