This position is responsible for planning out projects with Project Managers, UX Designers, and other Developers. Being the point of contact on projects, interacting directly with prospects and customers, keeping all stakeholders informed while building solutions to specifications. Additionally, providing opinionated yet intelligent feedback and software design direction.
This position will serve in the USA Solution Managed Services (SMS) Support group as a Support Engineer for Linux OS related break/fix case management and system support activities including opening trouble tickets, executing system health checks, writing and testing Method Of Procedure (MOP) documents, checking alarms and reporting on system activity of HPE solutions.
In this role, the selected candidate must have the ability resolve basic product defects with code and produce hotfixes for customers; provide timely and frequent updates to customers and customer tickets.
In this role, the selected candidate will focus on customer or partner escalations in hosted and premise based environments to provide immediate support for all applications in our suite of product offerings.
As a team member in our Business Class Care Department, you will assist customers by answering incoming telephone calls providing technical troubleshooting in areas such as gateway connectivity and email support.
In this role, the selected candidate will collaborate with training organization to review and define training qualifications to ensure required training is limited to what is needed for our employees to be effective in their roles.