The Tier 1 Technical Support Specialist is responsible for responding to all client support requests in a timely and professional manner. E-mail, telephone communication and web conferences will be utilized to communicate issues and solutions.
Drive design in and revenue of qualified Storage and SSD wins across multiple segments: emerging storage, OEM, Cloud Service Providers, Verticals and HPC for pre-sales design in and influencing engagements.
In this role, you will ork with all audiences to accelerate adoption of Intel-based platforms, and document gaps/provide feedback to solution stakeholders, including: solution architects, vertical/horizontal business leaders, and partners.
In this role, the selected candidate will be working with Head of OFA to implement Oil Free Air Strategy; attend customer meetings to interact with customers technical group and address product capabilities.
In this role, the selected candidate must be capable of defining, identifying and interpreting the bus manufacturers drawing and prints, Quality Control directives, Quality Control production line changes and manufacturers product updates.
Through phone based interactions you will gather information through effective probing and listening skills to provide viable solutions and/or alternatives in resolving escalated technical and identity theft client issues.