Develop knowledge of customer infrastructure, procedures & team. Review current status of implementation, support & escalation policies, best practices, and develop an overarching support strategy that matches customers need with shoretels support capabilities.
Collaborate with product & engineering teams to quickly respond to client implementation requirements; communicate with stakeholders across multiple business units to bring congruency, collaboration, and cost efficiency to the enterprise.
Technical Support Account Managers (TSAM) are responsible for building and maintaining relationships with our largest customers who operate in complex environments, who have high demands, and who have different requirements to most other customers.
The Senior TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts.