In this role, the selected candidate will provide tier 3 support for client systems including desktops, laptops, check endorsers, check printers, receipt printers, terminal servers, scanners, general printers, multifunction printers and kiosk systems.
As a Systems Engineer I, you will support advanced research and development projects and technologies covering a wide range of job functions. These technologies include but are not limited to advanced robotics, automation, camera systems, networking, prototyping, and more. You will assist in testing these technologies within the Amazon infrastructure platforms and you will assist in troubleshooting complex issues.
The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.
The Project Support Engineer (PSE) will be responsible for carrying out product compliance related activities as assigned by the Project Engineer and the Product Compliance Engineer. They must be able to research and interpret regulations, codes and standards that are both compulsory to the market and required contractually by the customer.
In this role, the selected candidate will support internal and external customers on multiple platforms; automate infrastructure and application deployment for Rackspace customers on AWS and Rackspace infrastructure.
In this role, you will be responsible to researches, designs, develops operates and maintains support services for existing and new business applications and / or information systems solutions through integration of technical and business requirements per standard IT process methodology (such as ITIL and ITSM).
In this role, the selected candidate will troubleshoot issues through reproducing the problem and determine resolution; assist other members of the support team with technical issues and act as escalation point for issues that fall outside of scope for tier 1 and tier 2 engineers.