This engineer will be responsible working directly with the DCS customer, as well as the other DCS engineering teams, to develop, support and sustain a unique tool set that is used to trouble shoot and support our DCS equipment in the customer environment.
This position will be part of the Global Solutions Business Development organization which is staffed dynamically & will adapt to resource constraints, shifting customer needs & break-out industry innovation on demand. We have specialists in all major lines of business within the enterprise, each with a primary & complementary secondary area of specialty.
This position is responsible for planning out projects with Project Managers, UX Designers, and other Developers. Being the point of contact on projects, interacting directly with prospects and customers, keeping all stakeholders informed while building solutions to specifications. Additionally, providing opinionated yet intelligent feedback and software design direction.
This position will serve in the USA Solution Managed Services (SMS) Support group as a Support Engineer for Linux OS related break/fix case management and system support activities including opening trouble tickets, executing system health checks, writing and testing Method Of Procedure (MOP) documents, checking alarms and reporting on system activity of HPE solutions.